FAQ (FREQUENTLY ASKED QUESTIONS)

Trust and Safety

Your safety during a dinner party is our #1 priority. At OpenApron, each Chef and Host registered is verified via their social media accounts, telephone number, proof of passport, driver’s license, or state/provincial ID. This information is private and only viewed by OpenApron admin. You are able to see the level of verification of each individual by the icons listed in their user profile. Being in a safe and welcoming environment is always priority!

Why should I join OpenApron?

Our cities are filled with talented Chefs like yourself. Sometimes, you just want to be able to design cuisines with your own flare without the supervision of a restaurant or boss. At OpenApron, this is where you do what you want and show others what your art of cooking is all about. Sign up for a Chef Profile that can be viewed online by Hosts who would love to try your work.


How do I get paid?

Once a confirmed booking is completed, OpenApron will release the funds to you within 1 business day via E-Transfer into your bank account saved under Direct Deposit Account.

Funds will be reflected based on your banking institution (usually 4-7 business days).


What are your fees?

Chefs are charged a 6% service fee at checkout. This will be reflected in the total amount once a booking is confirmed. A receipt will be sent to you with the full confirmation details.

The service fee covers the cost of running OpenApron, and this amount varies per transaction. This fee also covers the cost of processing payments, credit card fees, the collection and transfer of monies, and the distribution of invoices. Service fees are typically 6% to the Chef and 6% + $1.50 transaction fee to the Host to be fair. However, if a Chef cancels on a Host last minute, they will be penalized a $25 CAD disruption fee which is credited to their account. Please see "What if I have to cancel on my Host last minute?".

What if I have to cancel on my Host last minute?

We advise Chefs to plan their weeks ahead of time in the Availability Calendar. OpenApron charges a fee of $25 (CAD) for Chefs that cancel any confirmed bookings. We'll automatically deduct any application cancellation fees from your next payout. Chefs will also automatically receive a negative review on their page stating the “Chef has cancelled a confirmed booking”, which could result in a drop in profile ranking. This may affect the Chef’s profile web page position.

What if a child will be accompanying the dinner party?

It is common for Hosts to bring children to dinner parties. OpenApron advises Chefs to offer Hosts a child-friendly menu. Hosts will be able to indicate if a child will be attending the party in the Notes section of their booking. It is always advised to discuss details of the dinner party with the Hosts ahead of time. 


Food allergies and special requests

OpenApron encourages Hosts to inform Chefs regarding their allergies and other special requests in the Home/Date Booking Page. At this time, we advise Chefs and Hosts to communicate via OpenApron's site messaging service. OpenApron is not responsible for food allergies and advises each party to respectfully notify each other regarding dinner specificalities. 

How do I pay for my taxes?

As a private contractor, each Chef is responsible for his/her own annual tax returns. If your are a Canadian resident, the T2125 form can be downloaded here. If you are an American resident, the W9 form can be downloaded here. Please refer to the official tax information websites for any updates or changes not reflected in the downloadable forms. Please retain all of your invoices for tax purposes, or view them on your Chef profile under “Bookings”. 

Chefs are expected to comply with all tax regulations in their own province or state. 

Complaints and negative reviews

Host and Chef user accounts are subject to suspensions due to complaints and negative user feedback/reviews. OpenApron will use caution and the best of our ability to investigate such cases. OpenApron reserves the right to suspend or deactivate user accounts at any time.

Host and Chef user accounts are subject to a maximum of 3 suspensions before permanent account termination by OpenApron.

I am a Chef, but I would like to book a dinner as a Host, what do I do?

Chefs are able to switch to a Host account and join the fun! All you have to do is click “Log in as Host” in the main menu drop down. You are able to switch back and forth, but Chefs will not be able to book themselves. 

Why is tagging your profile important?

Inserting appropriate tags such as the type of cuisine, or styles you cook is very important. This allows for Hosts to be able to search for something specific in their area using the Search Bar.

Calendar Tips

Please make yourself available at pursuable times inputted into your personal Chef Availability calendar. Consistently rejecting Host bookings may lower your chance for future bookings, and may lower your web page position.

Trust and safety

Your safety during a dinner party is our #1 priority. At OpenApron, each Chef and Host registered is verified via their social media accounts, telephone number, proof of passport, driver’s license, or state/provincial ID. This information is private and only viewed by OpenApron admin. You are able to see the level of verification of each individual by the icons listed in their user profile. Being in a safe and welcoming environment is always priority!

Location - where is my dinner party?

The event address will be displayed upon the booking check out page. If the event will be taken place at a different address, please enter it within the space provided. 


Home safety

As a Chef or Host, we encourage these guidelines to create a safe atmosphere for everyone enjoying the dinner party. We encourage each space to have a functional smoke detector, remove any hazards, ensure all electrical appliances are installed correctly, and make sure your area of hosting meets government safety codes.

Being a responsible host

We encourage our Hosts to be respectful to our Chefs.

If you are a parent, guardian or spouse of a minor you may provide liquor only to your child or minor spouse in the privacy of your home. This exception does not allow you to provide liquor to any other minors who may be in your home (Gov.bc.ca, 2016).


What are your fees?

OpenApron charges a 6% + $1.50 service and transaction fee which is reflected upon check out. This service fee covers the cost of running OpenApron and varies per transaction. This fee also covers the cost of processing payments, credit card fees, the collection and transfer of monies, and the distribution of invoices.

What if I have to cancel a booking within the allowed cancellation time frame?

If a Host cancels a confirmed booking within the allowed time frame listed by the Chef, the full amount (minus any applicable deposit) will be refunded to the Host.

What if I have to cancel a booking under the allowed cancellation time frame?

If a Host cancels a confirmed booking outside the allowed cancellation policy accepted, the full amount will be charged to the Host. To be fair to the agreement accepted by both parties during the confirmed booking, and for charges and items already purchased by the Chef in preparation for the event, the full amount will be non-refundable once an event is cancelled under the designated time frame listed per event.

What if my child will be accompanying my dinner party?

Most Chefs offer a child-friendly menu just in case your little ones come along. If it is unclear, please message your Chef ahead of time, or add it in your Notes section when confirming a booking with the correct overall headcount and allergies for your child. OpenApron is not responsible for food allergies.


Food allergies and special requests

OpenApron encourages Hosts to inform Chefs regarding their allergies and other special requests in the Home/Date Booking Page. At this time, we advise Chefs and Hosts to communicate via OpenApron's site messaging service. OpenApron is not responsible for food allergies and advises each party to respectfully notify each other regarding dinner specificalities. 

Complaints and negative reviews

Host and Chef user accounts are subject to suspensions due to complaints and negative user feedback/reviews. OpenApron will use caution and the best of our ability to investigate such cases. OpenApron reserves the right to suspend or deactivate user accounts at any time.

Host and Chef user accounts are subject to a maximum of 3 suspensions before permanent account termination by OpenApron.

Questions?

It is our goal to make our privacy practices easy to understand.
If you have any questions about these terms, please contact us at admin@openapron.com.

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